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On June 13, 2006, Oracle announced we have acquired Telephony@Work, a leading provider of IP-based contact center technology, to further extend Oracle's On Demand and CRM applications offerings.
With Telephony@Work
CallCenterAnywhere, Oracle will become the first CRM
applications
provider to unify contact center technology and CRM software
delivering
a complete "customer to agent" experience. By extending CRM
applications
with multi-channel capabilities, our business customers will
experience
higher productivity while enhancing the customer experience.
They will
also experience a reduction in cost and complexity of integrating
disparate CRM, analytics, and communications technologies.
Whether deployed as a hosted or on-premise contact center solution, Telephony@Work and Oracle plan to deliver more cost-effective and flexible contact center solutions regardless of company size, locations or resources. We have experience in delivering an integrated solution as Oracle utilizes Telephony@Work's technology for Siebel Contact On Demand, our hosted contact center solution.
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